G2DA Tufin Maintenance and Monitoring
Service Packages
G2 Deployment Advisors provides several customizable options for customer maintenance and monitoring. Listed below are baseline packages.
Basic Maintenance package
- TufinOS, TOS software upgrade and hotfix installation up to 4 times per year as necessary/desired
- Yearly Configuration review
- Bi-Yearly Tufin roadmap presentation
Maintenance and Monitoring Package
- TufinOS, TOS software upgrade and hotfix installation up to 4 times per year as necessary/desired
- Yearly Configuration review
- Bi-Yearly Tufin roadmap presentation
- Real time monitoring of Tufin platform including:
- Device connectivity
- SecureTrack/SecureChange processes
- Disk usage
- License status
- Audit log collection archiving
- Tufin Backup collection
- Break fix and direct problem resolution for connectivity problems¹
- Trouble Ticket proxy service¹
Maintenance, Monitoring and Optimization Package
- TufinOS, TOS software upgrade and hotfix installation up to 4 times per year as necessary/desired
- Yearly Configuration review
- Bi-Yearly Tufin roadmap presentation
- Real time monitoring of Tufin platform including:
- Device connectivity
- SecureTrack/SecureChange processes
- Disk usage
- License status
- Audit log collection archiving
- Tufin Backup collection
- Break fix and direct problem resolution for connectivity problems¹
- Trouble Ticket proxy service¹
- Quarterly optimization report creation including:
- Fully shadowed rules
- Disabled and expired rules
- Duplicate and unnecessary objects
- Suggested rules to consolidate
- Rule and object usage
¹Requires valid Tufin support contract.
